Privacy Policy

Welcome to West Hollywood Towing (“we,” “us,” or “our”). Your privacy is important to us, and we are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website ([Your Website URL]) or use our services.

By accessing our website or using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect different types of information to provide better services, including:

a) Personal Information

When you contact us, request a towing service, or fill out a form on our website, we may collect:

• Name
• Phone number
• Email address
• Location details (for service requests)
• Payment information (for billing purposes)

b) Non-Personal Information

We also collect non-identifiable information through cookies and analytics tools, such as:

• IP address
• Browser type
• Device information
• Pages visited on our website
• Time spent on our site

This data helps us improve website performance and user experience.

2. How We Use Your Information

We use the information collected for the following purposes:

• Providing Towing & Roadside Assistance: To process service requests and dispatch towing services.
• Customer Support: To respond to inquiries, complaints, and feedback.
• Improving Our Website: To analyze website traffic and enhance user experience.
• Marketing & Promotions: To inform you about special offers or services (you can opt-out anytime).
• Legal Compliance: To comply with local laws and regulations.

3. How We Protect Your Information

We implement industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse. However, while we take strong precautions, no method of online data transmission is 100% secure.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website performance. By using our site, you agree to our use of cookies.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect website functionality.

5. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share your data with:

• Service Providers: Third-party towing or roadside assistance providers who help us fulfill your service requests.
• Legal Authorities: If required by law or to protect our legal rights.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing any information.

7. Your Privacy Rights

You have the right to:
✔ Request access to the personal data we hold about you.
✔ Request corrections to inaccurate or incomplete information.
✔ Request the deletion of your personal data, subject to legal obligations.
✔ Opt-out of marketing emails or promotional communications.

To exercise your rights, contact us using the details below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Continued use of our website or services after updates means you accept the revised policy.